Job Description: Customer Support Executive (Marketing Agency)

As a Customer Support Executive at our marketing agency, you will be a vital point of contact for our clients, ensuring their satisfaction and providing exceptional service. Your primary responsibility will be to assist clients with their inquiries, resolve issues, and maintain positive relationships. You’ll play a crucial role in promoting our agency’s reputation and brand loyalty. Key duties include:

1. Customer Assistance: Respond promptly to client queries via phone, email, or chat, offering professional and helpful solutions to their concerns.

2. Issue Resolution: Investigate and troubleshoot client complaints or problems, working closely with relevant teams to reach satisfactory resolutions.

3. Relationship Building: Build and nurture strong relationships with clients, understanding their needs and maintaining regular communication to ensure their ongoing satisfaction.

4. Product/Service Knowledge: Develop a comprehensive understanding of our agency’s services and offerings to address client inquiries accurately and persuasively.

5. Customer Feedback: Collect and analyze customer feedback, identifying areas for improvement and relaying insights to the management and relevant teams.

6. Upselling Opportunities: Recognize potential upselling opportunities during interactions with clients and collaborate with the sales team to capitalize on them.

7. Client Retention: Proactively engage in activities to retain existing clients, offering exceptional service to enhance loyalty and minimize churn.

8. Record Keeping: Maintain detailed records of client interactions and transactions in our CRM system to track progress and enable seamless communication within the organization.

9. Collaborative Support: Coordinate with different departments, such as sales, marketing, and operations, to provide holistic customer support.

10. Continual Improvement: Stay up-to-date with industry trends, best practices, and new marketing services to better serve clients and improve overall customer satisfaction.

Requirements:

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric approach.
• Proven experience in customer support or related roles is an advantage.
• Familiarity with marketing concepts and agency services is beneficial.
• Ability to multitask, prioritize, and manage time effectively.
• A positive attitude, empathy, and patience when dealing with clients.

Join our dynamic team as a Customer Support Executive and contribute to our mission of delivering top-notch marketing solutions and client satisfaction.

For apply to this job send your updated CV: info@getmeup.in

Job Description: Team Leader (Marketing Agency)

As a Team Leader at our marketing agency, you will be a pivotal force in driving the success of our marketing teams. Your primary role will be to lead and support a group of marketing professionals, ensuring their productivity, efficiency, and cohesion. You’ll play a crucial part in executing marketing strategies and achieving targets. Key duties include:

1. Team Supervision: Lead, motivate, and guide a team of marketing professionals, fostering a collaborative and high-performance work environment.

2. Goal Setting: Work with team members to set clear and achievable marketing goals, aligned with the agency’s objectives and client requirements.

3. Strategy Execution: Oversee the implementation of marketing campaigns and projects, ensuring they are executed effectively and meet quality standards.

4. Performance Management: Regularly assess team members’ performance, provide constructive feedback, and conduct performance appraisals to drive improvement.

5. Training and Development: Identify skill gaps within the team and facilitate training and development programs to enhance their expertise.

6. Client Liaison: Collaborate with the account management team to understand client needs and ensure the marketing strategies meet and exceed expectations.

7. Resource Allocation: Manage resources and workload distribution within the team to optimize productivity and meet deadlines.

8. Problem Solving: Address challenges and obstacles faced by the team during projects, finding solutions and encouraging innovative thinking.

9. Reporting and Analysis: Monitor and analyze marketing metrics, providing insights to the team and making data-driven decisions for continuous improvement.

10. Collaboration: Foster effective communication and collaboration among team members and with other departments to achieve seamless project execution.

Requirements:

• Proven experience in a marketing role, with at least 2 years in a leadership or supervisory position.
• In-depth understanding of marketing principles, strategies, and best practices.
• Strong leadership skills, with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal abilities to interact with team members and clients effectively.
• Analytical mindset to interpret data and make data-driven decisions.
• Time management and organizational skills to handle multiple projects simultaneously.
• Creative thinking and problem-solving capabilities to tackle marketing challenges.
• Proficiency in relevant marketing tools and software.

Join our dynamic marketing agency as a Team Leader and play a pivotal role in guiding our marketing teams towards success and achieving outstanding results for our clients.

For apply to this job send your updated CV: info@getmeup.in

Job Description: Web and Graphics Designer (Marketing Agency)

As a Web and Graphics Designer at our marketing agency, you will be responsible for creating visually stunning and user-centric designs for our clients’ digital and print marketing materials. Your role will involve combining artistic flair with technical expertise to produce compelling graphics and user-friendly website layouts. Key duties include:

1. Visual Design: Create captivating and innovative designs for websites, social media, digital ads, print materials, and other marketing collateral that align with the clients’ branding and objectives.

2. Website Layouts: Design intuitive and engaging website layouts, ensuring seamless user experiences and adherence to modern design principles.

3. Graphic Elements: Develop eye-catching graphics, icons, illustrations, and infographics to enhance marketing materials and convey messages effectively.

4. Brand Consistency: Ensure consistency in design elements, colors, and typography to maintain brand identity across all marketing assets.

5. Client Collaboration: Collaborate with clients and the marketing team to understand project requirements, brainstorm ideas, and incorporate feedback throughout the design process.

6. Creative Concepts: Contribute to the generation of creative concepts and ideas for marketing campaigns and initiatives.

7. Responsive Design: Create designs that are responsive and adaptable across various devices, ensuring optimal user experiences.

8. Visual Optimization: Optimize graphics and images for web and digital platforms, considering factors like loading speed and quality.

9. Industry Trends: Stay up-to-date with design trends, tools, and techniques to continuously enhance design quality and innovation.

10. Project Management: Manage multiple design projects simultaneously, adhering to deadlines and delivering high-quality output.

Requirements:

• Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools.
• Strong understanding of web design principles, user experience (UX), and responsive design.
• Creativity and a keen eye for aesthetics, layout, and typography.
• Ability to interpret client requirements and translate them into visually compelling designs.
• Experience in designing for various digital platforms, including websites, social media, and email campaigns.
• Basic understanding of HTML/CSS and web development concepts is a plus.
• Excellent communication skills to effectively collaborate with team members and clients.
• Strong attention to detail and the ability to maintain consistency in design work.
• Portfolio showcasing a diverse range of web and graphic design projects.

Join our dynamic marketing agency as a Web and Graphics Designer and contribute your artistic talents and technical expertise to create impactful marketing materials that resonate with our clients and their target audiences.

For apply to this job send your updated CV: info@getmeup.in

Job Description: Internet Marketing Executive (Marketing Agency)

As an Internet Marketing Executive at our marketing agency, you will play a pivotal role in driving our clients’ online presence and digital marketing efforts. Your responsibilities will revolve around implementing and optimizing various internet marketing strategies to achieve measurable results and enhance brand visibility. Key duties include:

1. Digital Campaign Execution: Assist in the planning, execution, and monitoring of digital marketing campaigns across various platforms, including social media, search engines, email marketing, and display advertising.

2. Content Creation: Support the creation and optimization of compelling digital content, including social media posts, blog articles, email newsletters, and website content.

3. SEO and SEM: Collaborate with the team to improve search engine rankings through on-page and off-page optimization, as well as manage pay-per-click (PPC) advertising campaigns.

4. Social Media Management: Help manage and grow clients’ social media profiles by scheduling posts, engaging with followers, and monitoring analytics.

5. Analytics and Reporting: Utilize various analytical tools to track the performance of digital campaigns and prepare regular reports showcasing key performance indicators (KPIs) and actionable insights.

6. Lead Generation: Contribute to lead generation efforts through online channels, such as email marketing, social media, and landing page optimization.

7. Online Reputation Management: Assist in maintaining a positive online reputation for clients by addressing customer reviews and feedback across various platforms.

8. Market Research: Conduct market research to identify trends, competitor activities, and opportunities to improve marketing strategies.

9. Collaborative Support: Work closely with cross-functional teams, including design, content, and web development, to ensure cohesive and successful digital campaigns.

10. Industry Awareness: Stay up-to-date with the latest internet marketing trends, best practices, and emerging technologies to continually enhance our agency’s offerings.

Requirements:

• Basic understanding of internet marketing concepts and digital channels.
• Familiarity with social media platforms, SEO, email marketing, and digital advertising.
• Proficiency in using analytics tools, such as Google Analytics, to measure campaign performance.
• Strong written and verbal communication skills to contribute to content creation and client interactions.
• Analytical mindset with the ability to interpret data and draw meaningful conclusions.
• Highly organized with the capability to manage multiple tasks and meet deadlines.
• Proactive and willing to learn, with a passion for digital marketing and online trends.
• Relevant coursework or prior experience in internet marketing or related fields is a plus.

Join our dynamic marketing agency as an Internet Marketing Executive, and embark on an exciting journey to help clients succeed in the digital landscape through innovative and results-driven internet marketing strategies.

For apply to this job send your updated CV: info@getmeup.in